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Services

24/7 SLA

Proactively monitor your Colibo solution 24/7, with full access to our support team every day of the year. Our extended Service Level Agreement is for organizations who want increased security and all hands on deck when problems arise.

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ABOUT 24/7 SLA

If you need increased security to guarantee uptime or reduce downtime, our 24/7 Service Level Agreement is the answer.
We will proactively monitor your solution and provide real-time troubleshooting 24 hours a day, 365 days a year—even if you’re not hosting with Colibo Cloud.

REQUIREMENTS

Colibo Digital Workplace Hub

DESCRIPTION

Extended Service Period
Colibo’s regular customer support hours are Monday to Friday, 8:30 to 16:30 CET. With our extended service period, our team is available for 24/7 support, all year round.

Proactive 24/7 Monitoring
The solution is monitored continuously and, in the event of any breakdown, troubleshooting and response will be active within 45 minutes. The customer’s System Owner is immediately informed and status updates are provided every 30 minutes until the case is resolved or otherwise agreed.

Server Performance
Any server malfunctions will trigger an instant alert which prompts our support team to address the problem. With the extended SLA, our team can regularly resolve problems before our customers are even aware of them.

Certificate Monitoring
Monitoring and proactive management of the expiration on the Customer’s SSL certificates.

KEY FEATURES

The key features of the extended SLA is as follows:

  • Extended Service Period
  • Proactive 24/7 system monitoring
  • Server performance monitoring
  • Certificate monitoring

Price at Colibo Cloud:​

According to organizational size

Price for own hosting:​

According to organizational size

Become a certified Colibo Development Partner

DEVELOP YOUR OWN INTEGRATIONS AND CONNECT TO ANYTHING…

Discover some of the most popular Colibo add-ons

OTHER EXTENSIONS YOU MAY LIKE

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SALESFORCE

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris...

×

Submit your items for quote

Please fill out and submit the form below to get a quote for the items you have collected.