DESCRIPTION
Extended Service Period
Colibo’s regular customer support hours are Monday to Friday, 8:30 to 16:30 CET. With our extended service period, our team is available for 24/7 support, all year round.
Proactive 24/7 Monitoring
The solution is monitored continuously and, in the event of any breakdown, troubleshooting and response will be active within 45 minutes. The customer’s System Owner is immediately informed and status updates are provided every 30 minutes until the case is resolved or otherwise agreed.
Server Performance
Any server malfunctions will trigger an instant alert which prompts our support team to address the problem. With the extended SLA, our team can regularly resolve problems before our customers are even aware of them.
Certificate Monitoring
Monitoring and proactive management of the expiration on the Customer’s SSL certificates.
KEY FEATURES
The key features of the extended SLA is as follows:
- Extended Service Period
- Proactive 24/7 system monitoring
- Server performance monitoring
- Certificate monitoring
Price at Colibo Cloud:
According to organizational size
Price for own hosting:
According to organizational size
